Topic 5 Quiz

1. Which of the following is an example of good customer service?

a. Dress badly

b. After sales service

c. Chatting on WhatsApp during work hours

d. Overcharging customers

2. How do you deal with an unhappy customer?

a. Thank the customer for bringing the complaints

b. Beat them up

c. Do not apologize

d. Only listen when the client is not shouting

3. Which of the following does not fall under consumer rights?

a. Rights to be informed

b. Rights to choose

c. Rights to seek government help

d. rights to represent the consumer court